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Frequently asked questions

The format of the courses, the levels, payment and what happens next. If the answer is not here, write to us.

The courses

In what format are the courses delivered?: All our courses are delivered as PDFs. You receive the document by email within minutes of payment, and it is yours to keep: it reads on a computer, a tablet and a phone.
How many topics do you offer?: We offer 5 topics: Crypto Trading, Technical Analysis, Risk Management, Trading Psychology and DeFi & Web3.
What are the different levels?: Every topic is available at 3 levels: Beginner, Intermediate and Advanced. The price depends on the level, not on the topic. You can start with the level that matches your experience.
Is any prior knowledge required?: The Beginner level requires no prior knowledge. The Intermediate and Advanced levels assume some familiarity with the basic concepts of trading — those of the Beginner level.
Can I buy several courses at once?: Yes. You select as many courses as you like, across all levels and all topics, and pay for them in a single order.

Which payment methods do you accept?: Bank card, Apple Pay and Google Pay. Payment is secured by SumUp; your card details never pass through our servers.
Will I receive an invoice?: Yes, an order confirmation is sent to you by email with a summary of your purchase.
Do the prices include tax?: All the prices shown are in euros, with all taxes included.

Do the courses constitute investment advice?: No. Our courses are educational content. They in no way constitute personalised investment advice or a promise of profit. Trading carries a risk of capital loss.
How do I contact support?: You can write to us at contact@traide-bg.com. We reply within 48 working hours.
Can I get a refund?: Digital content delivered by email is not subject to the right of withdrawal, in accordance with European Directive 2011/83/UE. Should you have a technical problem (document not received, file unreadable), contact us: we send the document again.

Can't find the answer to your question?

Write to us at contact@traide-bg.com; we reply within 48 working hours.